Customer Service Representative

Job description

To be of even more service to our customers, we are looking for a driven, commercially strong and enthusiastic Customer Service Representative. You love talking to both our customers and prospects, in English, German, Spanish, Portuguese and/or French. The more languages you know, the better! Are you a commercial jack of all trades who knows how to tackle things and do you speak at least three of those languages? Then we are looking for you!


The role of customer service representative

As Customer Service Representative you support our Account Managers with answering frequently asked questions from customers and you play a central role in the international sales team BIMcollab. The questions are often of a commercial nature, such as explaining how to place (online) orders, the processing of orders, or the independent preparation of quotations and order confirmations. Also, part of the job is arranging coördination with the backoffice for the processing of special orders or the scheduling of (online) appointments and the creative search for solutions for special customer requirements. You are therefore often the first point of contact for our customers and prospects so that our Account Managers have the time to deal with more complex commercial projects. It also comes naturally for you to pick up a phone and join the sales team to tackle some campaign lists together and reach out to prospects.


We greatly value customer friendliness and customer satisfaction. As Customer Service Representative at KUBUS, you are an important link between our customers and the internal organization. You are part of an advisory sales process in which you think along with our customers and advise on the best solution. We ensure that you get to know our products through internal training so that you are well prepared. As a commercial administrative talent, you decide for yourself where the bar is and how fast you will continue to grow. We offer you all the space and possibilities to develop yourself within the sales team. Growth to a Sales or Account Management position is within the possibilities.


Who are we?

We are an inspired group of fanatics who believe that designing and building can be more efficient with sustainable buildings as result. With that goal in mind, we develop advanced tools for BIM (Building information modeling). With BIM all stakeholders can work together more effectively because all information is stored in one integrated 3D (data) model, which can be used from design to maintenance. Worldwide we reach top-100 construction companies and architectural offices with our model validation software BIMcollab ZOOM integrated into BIMcollab Cloud for BIM issue management. A team effort we are really proud of! Additionally, we are a distributor in the Benelux of the BIM design software Archicad. We always score 8+ in client satisfaction surveys.

Requirements

What do you need for this?

  • At least an Intermediate vocational education
  • Experience in a B2B environment and you are comfortable in an organization where the primary language is English.
  • Excellent commercial and communicative skills in English and two of the following languages: German, Spanish, Portuguese, and/or French.
  • You are result driven and a self starter but also a real team-player.

Our Offer

We offer a challenging position with a lot of variety and potential for growth. We are located in the center of Eindhoven at a walking distance from the central station. Furthermore you can expect:

  • A fitting salary based on your knowledge and experience. The base salary for this opening will range between €2.398,- and €3.417,- . We do not believe in individual bonuses, instead everyone shares in the results of KUBUS.
  • Kubus provides above average benefits. The generous pension plan, profit sharing, and our employee participation plan, result in a direct involvement of the employees with KUBUS’ results.
  • You will become part of a driven team of experienced professionals within a renowned company with an excellent reputation.
  • Modern amenities such as providing a healthy lunch, having fresh fruit always available and the ability to work from home or our (nearly) zero-emission office.

Contact

Do you see yourself in the above? Then apply immediately! Want to know more? Have a look at our websites www.kubusinfo.nl and www.bimcollab.com. For questions feel free to call us at +31 (0)40 213 1950.


Acquisition to this vacancy is not appreciated!