International Software Support Specialist

Job description

We believe that the design and construction can be done faster, more effective and with a higher quality. With this goal in mind, we develop advanced software for BIM (Building Information Modeling). Through BIM, the various participanten in the building process can collaborate more effectively. All the building’s information is integrated into a 3D-(data)model which is used from design to maintenance.


With BIMcollab, the world’s first cloud-based issue management platform for BIM and including ZOOM Pro for model validation, we are the market leader. Furthermore, we are the exclusive distributor in the Netherlands and Belgium of leading BIM-software such as Archicad and Solibri.


To strengthen our Customer Success team we are looking for someone that is passionate about sharing BIM knowledge and loves to help other people to be successful in their work. 


software support specialist

As a support specialist with KUBUS, you will be part of our Customer Success team that currently exists of 15 BIM professionals, who all have lots of theoretical and hands-on BIM experience. Every BIM specialist at KUBUS is specialized in one or more of our products: Archicad, Solibri and/or BIMcollab. 


The Customer Success team supports our

customers with the implementation and use of our products. You will be supporting new and experienced users alike, by mail, phone and/or chat. You share your knowledge by creating articles for the online helpcenter. It’s your job to make sure our users are able to use our products to their full potential. 


Your focus as software support specialist is always on helping our existing clients. With your knowledge and expertise you are able to help them get better at working with our products.


Additionally, you have a voice in the development of our products. The feedback and requests from our customers are essential to the development of new features and content in the next iterations of Archicad, Solibri and BIMcollab. 




"Whenever I get a question that goes beyond my expertise, all I have to do is look across the desk and I can ask a developer that’s working on this very product."

Gijs, BIM Specialist


Requirements

Your profile

  • A bachelor’s or master’s degree in Architecture or (Civil) Engineering.
  • Experience with BIM in either design or build or both.
  • Working knowledge of BIM and IFC software (Solibri, Revit etc.) is an advantage.
  • A strong desire to extend your knowledge in this field is a must.
  • You love to share your knowledge with others and help people get better at their work.
  • You are fluent in English. A second language like Dutch, German or French is a plus.


Our offer

We offer a challenging position with a lot of variety and potential for growth. We are located in the center of Eindhoven at a walking distance from the central station.

Furthermore, you can expect:

  • A fitting salary based on your knowledge and experience. The salary for this opening will range between €2.400,- and €5.000,- .
  • KUBUS provides above average benefits. Like an extensive pension plan, profit sharing and employee participation options.
  • You will become part of a driven team of experienced professionals within a dynamic and innovative company.
  • Modern day amenities such as providing a healthy lunch, having fresh fruit always available and the ability to work from home or our (nearly) zero-emission office.


Contact

Want to know more? Have a look at our websites www.kubusinfo.nl and www.bimcollab.com. Feel free to call us at +31 (0)40 213 1950 if you have any questions.


Acquisition to this vacancy is not appreciated!